Privacy Policy

Element Structural Engineering Pty Ltd (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, store and disclose personal information provided through our website enquiry form.

1. The Information We Collect

We may collect the following personal information when you submit an enquiry through our website: - Name - Email address - Phone number (optional) - Any additional information you choose to include in your message or enquiry

We collect this information directly from you when you complete and submit the form.

2. Purpose of Collection

We collect your personal information only so we can: - Contact you regarding your enquiry - Provide information about our services - Follow up on your request and communicate with you as needed

Providing your phone number is optional, but if you choose not to provide certain details, we may be limited in how we can respond to your enquiry.

We do not collect personal information for any unrelated purpose and we do not use your details for marketing unless you separately consent.

3. How We Store and Protect Your Information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification or disclosure. This includes: - Secure hosting of our website and enquiry form - Access controls restricting who can view or handle submitted enquiries - Secure storage of electronic records

We retain your personal information only for as long as necessary to respond to your enquiry or as required by law.

4. Disclosure of Personal Information

We generally do not disclose your personal information to third parties except where necessary to: - Respond to your enquiry, or - Operate our website and online systems (e.g., website hosting or email service providers)

Some of these service providers may be located overseas. Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with applicable privacy laws.

We do not sell or share your personal information for marketing purposes.

5. Access and Correction

You may request access to the personal information we hold about you or ask us to correct it if it is inaccurate, out‑of‑date or incomplete.

To request access or correction, please contact us using the details below. We will respond within a reasonable timeframe.

6. How to Make a Privacy Complaint

If you have concerns about how we handle your personal information, you may contact us using the details below. We will take your complaint seriously and work with you to resolve it.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Element Structural Engineering Pty Ltd
Email: accounts@elementengineers.com.au
Phone: 0434-057-900
Website: elementengineers.com.au

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website with the updated effective date.

Last updated: November 2025